Shipping policy

How much the shipping cost?

Shipping charges based on selected item in checkout section. OTE Studio usually uses the Canada Post, but it might be different depending on your country. Shipping cost for Items with the value of 100 CAD and up are free of charge in Canada.

How long the shipping take? 

Our Standard Shipping method takes between 3 to 5 business days within Canada and USA. International Shipping might be vary, it takes not more than 25 days.

What is the process of shipping?

You will receive a confirmation Email right after your purchase. It takes 1-2 business days to send out your order. We will send the tracking number via Email and your order will generally deliver within 3 to 5 business days after receiving tracking number.

How long does shipping take in high demand delivery time? 

Delivery time would vary on high demand delivery time. If you purchase for a specific occasion, let us know we do our best to place your order in a priority. 

Where do my order ship from? 

Orders ship from Toronto, Canada.

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You will receive a confirmation Email contains a credit store code, when your return has been processed. Credit store will not expire and you can use it at any time.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ote.studio.ca@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ote.studio.ca@gmail.com.